FAQ
How long is the exchange rate valid after creating a request?
The exchange rate is fixed at the time of request creation and remains valid for a limited period, as specified in the terms. If the request is not processed within this time, the rate may be recalculated.
Is account verification required for exchange?
Verification may be required for certain transactions and amounts to comply with AML/KYC policies.
How can I get a discount or participate in the loyalty program?
Register and create an exchange request on our website to participate in our loyalty program. Details are available in the documents section.
In which cities is cash exchange available?
Cash exchange is available in the following cities:
• UAE: Dubai, Sharjah
• Saudi Arabia: Mecca, Medina, Jeddah
• Turkey: Istanbul, Antalya, Alanya
• Kazakhstan: Almaty
• Russia: Moscow, Makhachkala
• Georgia: Tbilisi
How to choose between cash and non-cash exchange?
When creating a request, you will be given the option to choose the exchange type.
•For cash exchange, specify the city and details of the meeting or delivery.
• For non-cash exchange, provide the necessary payment details for the transfer.
Can I exchange currency without registering on the website?
Yes, you can create a request without registration, but email confirmation is required. When you create a request, an account will be generated for you, allowing you to track your transaction history and status.
How to create a currency exchange request?
1. Choose the exchange type (cash or non-cash).
2.sеlect the currency you are giving and the currency you want to receive.
3.Enter the exchange amount and fill in the required contact details.
4.Click “Create Request” to submit your exchange request.
What documents are required for currency exchange?
• For non-cash exchange, documents are usually not required.
• For cash exchange, identification may be required when meeting with a courier or visiting the office.
How does non-cash currency exchange work?
In a non-cash exchange, you specify the exchange direction, amount, and your payment details. After confirming the request, you will receive instructions for transferring funds.
Which currencies are available for exchange?
We support various fiat and cryptocurrencies. The full list is available when selecting exchange directions on our website.
What should I do if I entered incorrect payment details?
Contact our manager immediately to correct the details. It is important to do this before the request is processed.
Are there any exchange amount limits?
Yes, the minimum and maximum exchange limits depend on the selected exchange direction and are displayed when creating a request next to the amount fields.
What should I do if I have problems with my request?
Contact our manager via live chat on the website, Telegram, or email (available in the “Contacts” section). Make sure to use the same email address that you provided when creating the request.
